Support

Email [email protected] for any question about your account, your billing, your data, or the text messages you receive from us. The mailbox is monitored and is the fastest way to reach a person.

If you already have a Connections account, you can also start a support conversation from inside the product while signed in, and we reply in that same conversation.

Connections sends sign-in and verification codes, notifications about your own account, and replies inside a support conversation you started. It is not a marketing program and there is no recurring broadcast.

• Reply HELP to any message for help, or email [email protected].
• Reply STOP to any message to opt out. You will receive one final confirmation, then no further messages.
• Reply START to opt back in.
• Message frequency varies. Message and data rates may apply.
• Consent to receive text messages is never a condition of creating an account or of purchase.

You can also remove your number at any time in your own account settings, which stops messages without texting anything. The full opt-in and message flow is published at connections.icu/sms-opt-in.html, and the program terms are in section 13 of our Terms of Service.

We do not sell, rent, or share your phone number, or the fact that you opted in to text messages, with any third party for marketing or promotional purposes.

If you cannot sign in, if you no longer control the email address or phone number on your account, or if you believe someone else has accessed your account, email [email protected] from any address you can reach and describe the problem. We will verify ownership before making any change to an account.

Questions about a charge, a plan change, or a cancellation go to [email protected]. Billing terms, including refunds, are set out in our Terms of Service.

To access, correct, export, or delete your personal information, or to exercise any other right described in our Privacy Policy, email [email protected]. This is also the address for a request about contact information another Connections member uploaded about you.